#1: Pose a Question
One of the simplest and most effective ways to kickstart a
dialogue with your Facebook fans is to ask them a
question. Basically, you’re inviting a response. If fans can relate to the
question and you find a way to leverage people’s interests or needs, they’ll find it hard not to answer.
Pair
a question with an appealing visual
Here are some questions to ask:
·
Specific: What’s your
favorite…?
·
Tips: How do you…?
·
Experiences: What’s
your favorite moment from experience/memory…?
·
Edgy: Do you think…?
(controversial question)
·
Direct: Why do you…?
·
Events: Who is
going/Who attended…?
·
Timely: Today is…, so
what are you…?
#2: Ask Fans to Make a
Choice
A fun way to get your fans to engage with you is to publish a
“this or that” post. Ask people to choose a side, pick a favorite, or make a
choice between two things.
An added benefit is that it can create a division among your fans, which can
spark a dialogue in the comments.
Most of the time, those debates are good fun but be mindful of
trolls. If you want to spark
even more debate, you can always mix in a little controversy but avoid
politics.
#3: Post When Your
Fans Are Online
People use Facebook at different times of the day. Some are on
Facebook throughout the day, while others may only check it in the early
morning or evening. If you’re randomly publishing a few posts each day, there’s
a good chance some of your audience will miss them. By the time they check
their feed, your content could be buried.
A better tactic is to post when your audience is most active. Check your Facebook
Insights to
find that data. To access it, click the Insights tab and then click Posts in the left menu.
By default, the dashboard shows data for when your fans are
online. You can adjust the date range to compare blocks of time so you can see what times of the day your fans
are most active.
Tip: Posting late at night (when your fans are
less active) isn’t necessarily a bad thing. There’s less competition in their
feed, so the people who are active on the site are more likely to see and
engage with your content. If that engagement jumps a bit, there’s a better
chance your audience will see it when they come online in the morning.
Try posting at
different times to see what works best
for you.
#4: Share Relevant
Images
A picture can say a lot more than a text post. A visually
striking image can bring the rapid thumb-scroller to a halt. Images have proven
time and again to improve engagement, especially when they tell a story or
connect with the audience on a personal or emotional level.
The
right images can help tell a story and encourage responses.
According to BuzzSumo, Facebook posts
with images see more than double the engagement of basic text posts.
Use relevant,
colorful, and high-quality images. If you want to spice up your photos but don’t have
Photoshop-level skills, try free tools like Canva and Adobe Spark.
#5: Engage With Other
Brands
There’s no rule that says you need to limit your Facebook
efforts to your own page. Wander the social landscape, post to other
pages, and engage with
brands when there’s synergy and a shared audience.
Engaging
other brands can put you in front of a whole new audience.
However, you need to be tactful. The other business and their fans know what
you’re up to, so don’t post spam. Treat it just like you would audience engagement: build the
relationship, share content, and engage with people.
If you can work out an agreement to share someone else’s content, it will help provide a mutually beneficial boost
in organic reach, as both sides are exposed to a wider audience.
#6: Crowdsource
Feedback
People love giving feedback. When you ask for input
the right way, your audience will
jump on board and be quick to respond. The added benefit is you can uncover
opportunities to improve your business and delight your customers.
Strategic
questions can boost engagement while eliciting the desired feedback.
Imagine the potential boost to customer loyalty (and future engagement) if you make changes to your business
based on the input you receive? Give this tactic a try. It’s a much more
personal approach than surveys and you can respond to people directly to address
their feedback.
#7: Include a Call to
Action
The standing rule for any kind of marketing is that if you want
your audience to do something, you have to tell them to do it. Use a call to
action in every post, whether it’s to prompt a comment, share, opt in,
like, RSVP, or any other action.
Always
use a call to action to elicit the desired response from fans.
Always tell your audience what you want them to do to encourage engagement.
#8: Boost Your Best
Posts
If you have a blog post or other website content that has seen
tremendous traffic, post it to your Facebook page and boost that post. You
don’t need to throw hundreds of dollars at it; give it a modest boost of $25
and target
the people who like your page and their friends.
You won’t necessarily see thousands of shares, but a boosted
post can help get your best content in front of your target audience and spark
some engagement. The more people engage, the greater the organic reach to their
networks. This tactic can be especially effective if you’re sharing high-value
content with a lot of great takeaways, such as a solution to a problem or an
answer to a question.
To find your most popular content, check your Google Analytics. In the dashboard menu, click
Behavior > Site Content > All Pages. Review the metrics for each post to determine what content to promote on
Facebook. If you don’t have any archived content to pull from, that’s okay. You
can always boost other post types from this list with a small budget to give
them an extra nudge.
#9: Share Industry
News and Hot Topics
Even your most loyal fans are interested in more than just your
business. Sharing big news from your industry will show your fans that you’re
not focused solely on promoting your business; you want to keep them informed
about current topics. They’ll appreciate and respond to that.
Share
news your fans will find interesting.
Curate industry news
from a trusted source and ask your fans what
they think. Ask people to contribute their thoughts and share
the post.
#10: Adjust Your Post
Frequency
If your Facebook engagement is slipping, it might have something
to do with your post frequency. Posting too little (say a few times a week)
won’t help you establish relevance with Facebook’s algorithm and you’ll be
fighting for space in your audience’s feed.
On the other hand, posting too often can hurt you, too. Facebook
tries to show users the most interesting and relevant content from everyone
they follow. If you’re posting a half-dozen times each day over a short period,
expect a lot of your content to be missed.
To find a sweet spot, try posting a few times each day at
the times your fans are most likely to engage.
#11: Give People a
Giggle
We all love a good laugh in our news feed. Lighten the
mood for your fans and
show them that you have some personality. Don’t overthink it; just do something
to give your fans a chuckle. Keep their interests in mind and make sure the humor is relevant to your audience.
Even
a touch of humor can spark engagement and shares.
#12: Respond to
Everyone
If you receive comments from your fans but fail to respond or
acknowledge them, they’ll notice and stop engaging with you. It only takes a
few minutes throughout the day to monitor your social activity and make a few quick or witty responses
to fans who comment.
A
little effort goes a long way toward making customers feel valued.
Consistent responses make fans feel valued and they’ll be more
likely to engage with future posts from your page.
#13: Solicit Fan
Content
Encourage your fans to share photos on a given topic or
photos of your products. This is a fun way to spark engagement and dialogue
with fans. To go one step further, run a contest or offer a giveaway to encourage more shares and submissions.
Give
fans a chance to be featured if they share their content.
Once engagement starts to climb, you’ll begin seeing even more
image posts from fans.
#14: Share Content
From Other Channels
Unless you’re publishing the same posts to all of your social
channels, you probably have a goldmine of content that users on other channels
have never seen. Don’t let that content gather dust. Look over
your content, videos, and images on other platforms (YouTube, Twitter, Instagram, Pinterest, and
so on) and share the best with your Facebook fans.
This is a great way to fill a few gaps in your weekly posting
schedule if you come up short on content ideas.
#15: Go Behind the
Scenes With Live Video
Visual content is much more likely to be shared on Facebook, and
this is especially true for video. Facebook Live makes it easy to
stream live video to your audience, anytime you like, to leverage that
engagement.
Live
video gives your fans an all-access pass.
Don’t stress about the production value or not having a killer
splash intro. Fans legitimately enjoy seeing the people behind a business just
being…people. Give fans a glimpse into how your company
operates, show your personality, and make a human connection.
Live video is also a great way to take your fans
with you on company outings or to major events and trade shows they aren’t able to attend. Once your live
broadcast is finished, it’s saved so others can view, share, and enjoy it at
any time.
To broadcast a live video, open your Facebook page from your
mobile device. In the status
window, click the option to Go Live. Give Facebook access to your camera
and microphone, describe your
video, and click start.
#16: Make an Emotional
Connection
If you want to elicit a big response from your fans, publish a
post that appeals to your audience on an emotional level. Share content and tell stories
that pull at people’s interests, emotions, fears, and even their dislikes. Brand loyalty doesn’t come from a product;
it comes from a customer’s joy at experiencing a shared sentiment or finding a
solution that works.
Share
content that connects with fans on an emotional level.
Emotion drives loyalty and
engagement. It’s why millions of people couldn’t help but share the “Thank You, Mama” P&G commercials, making them the most
shared Olympics ad at the time.
#17: Provide Value
Anytime you share or post content to your Facebook page, ask
yourself what kind of value you’re providing to your fans. The best way to get
their attention is to make sure there’s a takeaway or something in it for them.
At the very least, give them a good chuckle. At best, teach
people how to do something, inspire them to take action, and add value to
their life.
Give
away value to build trust and engagement with your fans.
#18: Tap Into Trending
Topics
There’s a whole world of content revolving around us every
second. Keep your ear to the ground for events and trends that might grab the
attention of your audience. Work a relevant trending hashtag into a post to help boost organic visibility in social
search.
Get
creative to find engagement opportunities in trends.
Both Facebook and Twitter make it easy to see which
topics are trending based on posts and discussions. Google Trends provides the same
insight into trending topics based on search volume and published topics.
If you’re a local business, keep up with city, county, and state
event calendars and watch for local trends that could be used in the same fashion.
#19: Recycle
High-value Posts
You’re not limited to posting only new content to your Facebook
page. Occasionally dip into your archives for an engagement spike.
Look at your Facebook posts from a previous year and identify
posts that created a substantial amount of engagement. Post that content again, but tweak it so it’s fresh. Recycling posts allows you to spotlight
popular content that some of your fans may never have seen.
#20: Upload Native
Video
YouTube is a sizable social channel, but if you’ve been sharing
your YouTube videos to your Facebook page, it’s time to make a switch.
Facebook’s native video allows you to upload videos
directly to your page, just like photos,
and the algorithm works in your favor if you do.
Native
video is proven to get more engagement and views.
If you compare YouTube shares to native videos on Facebook,
native video receives more likes, shares, comments, and reach.
#21: Celebrate
Holidays
If you factor in silly holidays, along with more serious awareness dates and
traditional holidays, you’ll never run out of ideas for your Facebook content
schedule. If it’s a more whimsical celebration, have a little fun with it.
Use
well-known events for engagement and promotion.
Your fans might also appreciate knowing when they can get a good
deal, like $1 hotdogs on National Hot Dog Day at Sonic. Find ways to add value
to every post to spark engagement.
#22: Share Valuable
Curated Content
Your audience knows when you’re promoting your business, and if
you do it too much, they’ll start losing interest. To mix it up a bit, source
high-value content relevant to their interests. Be a helpful
resource for your fans.
Share
valuable content from authoritative, trusted sources.
Use a tool like Quuu to curate content for specific audiences. It’s
free and pulls relevant hand-curated content. Alltop and BuzzSumo are also recommended
for finding popular content to share.
#23: Post a Quiz or
Poll
While a survey can generate more serious engagement, a quiz or
poll can be a little more lighthearted. Focus on current developments in your
industry or topics that are relevant to your audience. This type of interactive content can drive
substantial engagement, especially if it generates personalized results that
can easily be shared.
A free tool like Qzzr makes it easy to create customized, engaging
quizzes that you can post anywhere, including Facebook.
Share
quizzes on relevant topics on your Facebook page.
#24: Rethink Hashtag
Use
BuzzSumo analyzed over 1 billion Facebook posts and
discovered that posts without hashtags get more engagement than posts with
hashtags.
While you should use hashtags for trending topics to boost visibility, use hashtags
sparingly (or not at all) in all of your other types of posts. Don’t make the mistake of using multiple
hashtags in the hopes of increasing your content’s visibility.
#25: Use Audience
Targeting for Organic Posts
You can target a custom audience for your Facebook posts just like you target a specific audience with
your ads.
Like ads, segmentation can potentially limit your reach, but the
upside is your content is more likely to be seen by the people you want to get
it in front of. It also costs nothing to set up a custom audience for your
organic posts.
Put
your posts in front of the perfect audience.
If this option isn’t enabled on your page, here’s how to turn it
on. Go
to your page and click the
Settings tab. Under General
Settings, you’ll find Audience Optimization for Posts. Click Edit and make sure this feature is turned on. This custom audience option will now be
available whenever you post a status update to your page.
Turn
on Audience Optimization for Posts.
#26: Host Contests and
Giveaways
Not many types of posts can garner as much attention as a
giveaway or sweepstakes. The greater the value and relevance of the reward, the
greater the engagement and potential reach. The best part about giveaways is
they could potentially cost very little.
Give away your own
product or even a decent third-party prize, and your costs are limited. You’re only paying out of pocket
for the cost of the prize, fulfillment, and whatever service you use to host
the promotion.
Everyone
loves free stuff and contests bring people out of the woodwork.
Other 10 Ways to Boost Facebook Engagement:
1. Show Your Personality
Social media is just that -- social! And everything you post for your business on Facebook should portray your company's personality.
2. Ask Questions
Asking your fans questions & using fill-in-the-blank posts are some of the easiest ways to get people to engage with your posts.
That's why we devoted 2 categories of our Status Ideas Engine to nothing but questions & fill-in-the-blanks!
For me, these are the 2 best categories in the engine.
Don't tell anybody... but when I'm craving some Likes & comments from my own Facebook friends, I'll post a few of these suggestions just to get my community talking.
Works like a charm. Every time.
Here are a few I just found in the engine that might work well on your fan page today:
- How many rings before you answer the phone?
- What's the first luxury car the pops in your head?
- If I hear one more word about ______, I'm going to explode!
3. Use Images
If you're trying to get more engagement, images are great to tell stories quickly & powerfully -- and thereby get more exposure in the news feed.
Plus they just look good.
And if you take the time to brand your photos with your company's logo, everyone who sees your great pic on Facebook will know it's coming from you.
4. Provide an Inside Look at Your Company
One cool thing about using Facebook as a marketing tool is the way it lets you promote your business without appearing overly promotional.
One way to do this is to post photos of employees, customers & the town where your business is based.
5. Stay Specific
Pay attention to what types of content your fans respond to -- and also what posting times tend to get more comments, Likes & shares.
At Post Planner, we recommend you err on the side of more posts (rather than fewer) -- as long as your engagement is holding steady or increasing.
Facebook's news feed algorithm ties organic Reach to how much fan engagement your posts get. So the more Likes, shares & comments you get on your posts, the more fans will see your future posts.
That means you gotta get fans clicking!
And to get fans clicking, your posts need to be short, simple & clickable.
6. Use Your Fans' Content
Social media is a sharing economy.
Sharing is how we build relationships with fans & influencers -- and also provide breaking news to our followers.
So don't hesitate to share relevant, useful content from other businesses who post in your niche.
And if you need help finding content -- our Content Engine will help you instantly find content from your favorite Facebook pages, blogs & Twitter feeds.
7. Keep Posts Simple
Sometimes a simple text-only status update will go LARGE!
In fact, according to this infographic, text-only updates consistently generate more fan engagement than posts with photos, links & videos.
Remember, it's all about knowing your fans & the best post types for them.
8. Be Persistent
I think this one's all about posting useful content with a consistent voice that your community knows.
Our "Conquer the Facebook" infographic shows 8 ways to do this while maximizing Facebook engagement:
- Ask Questions
- Post Fill-in-the-Blanks
- Post Photos
- Talk About the News
- Ask for Likes
- Target Different Fans
- Talk About Facebook
- Celebrate Today
9. Love Your Followers
There's nothing like some fan love to get your community talking!
And sometimes love comes in the form of mere recognition -- which your page can do by sharing the posts & content your fans leave on your page.
10. Have Fun!
While posting relevant content & driving traffic to your website is key -- occasionally you've just got to have some fun.
So experiment with that funny meme! Ask those random questions!
I think you'll find that these posts get some of the best response.
Few people are going to engage with your posts if you only talk about yourself. And as we discussed, engagement is critical for getting more fans to see your future posts.
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